Ad-Free Subscribers receive Basic Support. This level of support allows subscribers to contact BitTorrent Customer Support
for the following reasons:
- Billing Assistance
- Unauthorized Charges
- Credit Card processing failures
- Errors encountered during the purchase process
- Problems with Ads still showing or reappearing
For issues related to downloading, Client errors, connectivity issues and other native Client problems, subscribers are encouraged to visit the BitTorrent or uTorrent Forums.
Pro Subscribers qualify for Premium Support
, which allows for all issue types encountered in the Client.