We understand that sometimes there are reasons that warrant the removal of the features of Ad-Free. Please contact BitTorrent Customer Support, and request the cancellation of the subscription.
Please provide the agent with the email address you used to register your product and the order number provided in the email you received when you made the purchase.
If it is decided that a refund is warranted, the agent will inform you that such action is being taken. Expect the funds to be placed back in your account in 3-5 business days, depending on your bank's policies.